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Formzillion with Freshdesk

Integrate Freshdesk into Formzillion for enhanced customer support and streamlined ticket management.

Integrate forms with Freshdesk, a popular customer support software

Automate support ticket creation and trigger actions based on form submissions

Streamline support processes for efficient handling of customer inquiries.

How to create a workflow between Formzillion and Freshdesk

Connect your forms with Freshdesk, a widely used customer support software, to automate the creation of support tickets based on form submissions, enhancing your customer service workflow.


Login to your Formzillion dashboard and navigate to the “Apps” Tab. Click on Freshdesk “Connect”.

Add Sub Domain & API key

Enter the Connection Name, Freshdesk Sub Domain and API Key and click on Add.

Select your form

Now navigate to the “Forms” tab and select the form for which you want to set up Freshdesk workflow.

Add actions

Under the selected form page navigate to the “Workflows” Tab, click on the “Actions” and select “Add action”. Here select the App as “Freshdesk” and Connection which was connected previously. Select “Create Ticket” as an action.

Create Ticket

Upon successfully connecting Frshdesk, all new submissions to your form will automatically generate a new ticket in your Freshdesk.

Popular Freshdesk use cases

Manage and track customer inquiries by converting form submissions into Freshdesk tickets.

When new form is submitted automatically create support tickets in Freshdesk.

Ready to send your first form submission?

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